Registration & Account Access
Do I need an account to buy floral supplies?
No. Sign-in is not required to purchase any floral supplies on our website. All supplies can be checked out immediately without registration.
Who needs to register?
Registration is required only for fresh-cut flower buyers. Approval is limited to verified and licensed floral-related businesses.
How does the registration process work?
- Submit your registration form with your business details.
- Our team reviews your information and approves eligible floral businesses.
- Once approved, you will receive an approval email - please check your Promotions, Spam, or Junk folder if it’s not in your main inbox. It takes 1-3 business days.
- After receiving approval, sign in to your account to access fresh-cut flower pricing, browse available products, and place orders.
Ordering Fresh-Cut Flowers
Who can order fresh-cut flowers?
Fresh-cut flowers are available only to authorized and licensed floral businesses. Registration and approval are required before placing any fresh flower orders.
Do I need to register to buy floral supplies?
No. All floral supplies on our website are available for immediate purchase without registration. Registration is required only for fresh-cut flower buyers.
How do I register as a fresh-cut flower buyer?
Simply complete the online registration form. Approvals take 1-3 business day. Once approved, you will gain access to fresh-cut flower pricing and ordering.
How often do fresh flowers arrive?
We receive weekly shipments, ensuring a consistent supply of fresh products for your business.
Do you offer Weekly Standing Orders?
Yes. Our Weekly Standing Orders guarantee that your selected varieties are reserved every week, ensuring reliable availability.
Can I request Special Orders?
Absolutely. Special Orders for specialty varieties or large quantities require a 2-3 week lead time for sourcing and coordination.
Floral Supplies & Availability
Are the floral supplies the same quality used by professional florists?
Yes. All floral supplies sold on our website are professional-grade, suitable for flower shops, event florists, and designers.
Are floral supplies always in stock?
Most items are stocked regularly. If an item is temporarily unavailable, it will be marked as out of stock with an estimated restock timeline.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Shipping & Delivery
Is delivery free in Edmonton?
Yes. We offer free delivery within the Edmonton area for:
- All floral supply orders
- All approved fresh-cut flower orders
Do you ship floral supplies across Canada?
Yes. Floral supply items are shipped Canada-wide through reliable carriers.
Do you deliver fresh-cut flowers outside Edmonton area?
Fresh-cut flower delivery is limited to approved clients and depends on the region. Additional delivery costs may apply. Please contact us to confirm availability for your area.
How long does shipping take?
Most floral supply orders ship within 1-2 business days, with national delivery times depending on your location.
Payments & Ordering Process
What payment methods do you accept?
We accept major credit cards, e-transfers, and other standard payment options available at checkout.
Is there a minimum order requirement?
For floral supplies: No minimum.
For fresh-cut flowers: Minimums may apply depending on product type or shipment availability.
Can I modify or cancel an order?
Supply orders can be modified or canceled before shipping. Fresh-cut flower orders cannot be canceled once they have been processed for shipment.
Returns & Issues
What is your return policy for floral supplies?
Unopened and unused supply items may be returned within 7 days of delivery. Return shipping costs may apply.
Can I return fresh-cut flowers?
Due to their perishable nature, fresh-cut flowers are non-returnable. If there are quality issues, please contact us within 24 hours of delivery.
General Questions
Do you offer wholesale accounts for start-up businesses?
Yes, as long as the business is related to the floral industry and can provide basic verification.
Can individuals or hobbyists purchase from your store?
Individuals may purchase floral supplies, but fresh-cut flowers are reserved for registered and approved floral businesses.
Do you offer customer support?
Yes. You can reach us via email, phone, website chat or contact form for assistance with orders, registration, or product inquiries.